Refund policy

At Virello, we want you to be satisfied with your purchase.
We accept returns or refunds only in the following cases:

• Manufacturing defect in the item.
• Wrong item received (different from what you ordered).

To request a return/refund, please contact us within 48 hours of receiving your order and send clear photos or a video showing the issue.
After verification, we will offer a replacement or refund, depending on the situation.

Returns/refunds are not accepted for:

• Change of mind.
• Incorrect size/color choice.
• Normal wear and tear.
• Damage caused by misuse.

📧 Contact: virellostores@gmail.com